You have (7) days maximum from the shipment to return or exchange your purchase under these following conditions: 

  •       Item with manufacturing defect.
  •       Item exchange for different size.
  •       Item in new and original condition with tag still attached.
  •       NON-SALE item.

Please note that any exchange is based on stock availability. If the item is out of stock, we can only give you store credit as a refund. We will not proceed your return & exchange that do not meet our policy. 



Item purchased online can be returned to NEFERTITI warehouse: 

Jl Tebet Timur Dalam V F No.3A 

Please follow the following steps to return your purchase: 

  •       Contact our Customer Service through NEFERTITI website (linked to to register a return. Don’t forget to put your order ID on Order Reference column.
  •       You will receive a return form via e-mail from our Customer Service.
  •       Fill out the form and include it to your returned package.
  •       Drop it off at any post office or courier nearby. 
  •       Item exchange for different size may incur additional charges. View more details regarding our Shipping Policy here.


We will proceed the refund when your returned package has arrived to our warehouse. Please be noticed that the refund will be credited as store credit to your NEFERTITI account only. Initial shipping costs are not refundable.